FAQ

We are working on this section.  It will be updated regularly.


TERMS


1.1
Can I pick up my hatching egg order or chicks from your farm?

Yes. Our pick up rules are as follows: 

  • By Appointment only
  • Contact us if you are to be early or late
  • No dogs allowed on the property, please leave them in your car
  • Parking is at the house only. Do not enter our poultry areas (past the house) as this is a serious breach of our Bio-security
  • No drop in visits permitted
  • No Farm tours
  • Our home is a private residence. There are public washroom in the town of Rosenort 
1.2
What methods do you use to ship chicks and hatching eggs? 
We usilize Canada Post to ship hatching eggs. West Jet live cargo to ship eggs and chicks.

1.3
My eggs arrived damaged/and or late, do you replace them?
Any damages that incur to your parcel while in the hands of CP is 100% buyers risk. We do not replace the eggs or issue credit. CP does not insure any perishable shipped products and will not issue refunds for the eggs. Broken eggs will not be compensated.
1.4
The eggs are in my incubator and some I received are not fertile. 
We fertility test our eggs weekly to ensure the eggs are fertile. Eggs that show no development does not necessarily mean they are not fertile. A lot is required for eggs to begin growth. There are scientific materials you may research yourself on the matter. Not all eggs start growing due to many factors out of our control. This is all part of the hatching egg experience. Do not expect every egg to be 100% fertile. Fertility can fluctuate and we do not compensate for the nature of hatching eggs.   Rough handling can cause the eggs to scramble, air cells to be come detached. Eggs that are fertile will not always begin growth. User error and incubation equipment can cause hatch failures. We do not compensate any type of failures.  


1.5
My eggs arrived in the mail, do I have to let them rest prior to incubation? 
Yes. Hatching eggs should be candled gently with clean hands, Toss any cracked eggs. Let rest pointy side down for 24 hours prior to incubation. 

 1.6
My eggs have not arrived in the mail and the tracking is not showing me updates. Will they be too old once I get them?

Please be patient. Canada Post tracking is not always updated. Eggs are all sent fresh. Continue to incubate them. We do not replace late eggs and take no responsibly on CP egg damages or late deliveries.  If you have chosen to have eggs shipped, this means you chose the risks that come along with it. 

1.7
I want to order goose eggs, chicken eggs and quail eggs. Can you ship them in one shipment? 

No, we no longer ship different species in one shipment. It rarely works out to get them all in one shipment. Some exceptions may apply. 

1.8
I ordered multiple chicken breeds hatching eggs. Why is my order taking so long to be processed?
We suggest you contact us to see what is available that we can ship. Ordering multiple breeds can result in long delays and may not be possible to ship in one shipment. Shipping cost is payable by customer for each shipment.

1.9
I only had a portion of my eggs hatch. Can you replace the ones that didn't hatch with new eggs?
No.  We take no responsibility in your hatching results. Due to the nature of the product, too many variables are at play that are out of our control, due to this it is very difficult on our end to trouble shoot why not all of your eggs did not hatch. Please do your own research and check your equipment.

2.0
Can I order chicks and hatching eggs via west jet in one shipment?
Depending on your order, Plan on ordering for 2 shipments. Since we are small breeders, lining up chicks and eggs to go out at the same time may not be possible. We will try for you but  much is out of our control when dealing with organic beings. We just cannot guarantee it. If you are ordering more than 1 breed of poultry, this increases either wait time or less chance of the order being shipped together.

2.1
I received an email saying my order is processing. What does this mean? 
It means we have pulled your order and are working on it. Contact us for further details on your order when you receive this notice.

2.2
Why have you not shipped my egg order?

You many contact us to find out why. Typically it is due to:
  • Birds are not laying
  • Birds are not laying enough
  • Eggs require further testing
  • combination orders take longer. contact us to see about separate shipments. shipping costs apply
  • your order is not up for picking due to other orders in que prior to yours
2.3
What are you shipping rates?
We use flat rate shipping rates combined with your postal code. You may order up to 32 poultry eggs per shipment only. Whether you order 6 or 32, your shipping cost will be the same. You may find out your cost at check out by entering your address and choosing which method you are looking for. 
2.4
My parcel is late, can I get a refund?
  If your parcel is late and you would like to request a shipping refund, please email us your request after receiving your package with your order number. We cannot process claims prior to this. This is in the Canada Post terms.  Canada Post does not refund the taxes, as the service has been completed and the tax is not refundable.  A  $10 processing fee is applied to place all claims for late parcel refunds.   Processing period is 5 to 15 working days. 
2.5
You ship poultry chicks but not day old quail chicks? I would like to start with chicks and not older birds.
Sorry, we will no longer ship day old quail chicks. They are  fragile. Quail for shipping must be a min of 2 weeks of age or older for us to ship. Our new price will reflect on the age of the bird as we must create space, care and feed for them longer.  Our new policy will remain this way. Although 2 weeks is a great age to ship. You will be required to purchase heat packs for their safety  This is not an option. We cannot guarantee arrive alive on quail chicks. This is at customer risk. We sometimes offer adult quail. Check our online store for available quail. 

2.6
We received our booking number for the shipment via west jet for our chicks. The shipment booked does not meet our schedule, can you rebook it for a time that works better for me?
Once we hatch the chicks, we send you a booking number. This can be 1-3 days notice. You are welcome to contact us as many times as you like to receive updates on your order to better prepare yourself of when the chicks may arrive or a basic timeline. We do not email updates.  You must contact us to find out if there are any updates regarding your order.    If the booking does not work for your schedule, please find an alternate route. If someone else has to pick them up on your behalf, you must notify us of the name and address change on their ID for the pick up. If it is a must to reschedule, there is a $25 re-booking fee. Each day we keep the chicks past the initial booking is $1 per chick per day fee. 
2.7
Why do you require full payment in advance for my pre order?
Due to a few non payment prior to chicks being shipped or orders not being pick up,  we now require orders to be paid in advance. This ensures we do not wait on payments that don't arrive and end up with chicks we have no room for. 

2.8
You offer auto sexing hatching eggs but not the chicks. Why can't I order autosexing chicks? 
 We will sometimes offer them in our online store, but no longer accept orders on them. Since we have a no kill chick policy and can only raise so many for meat, this usually leaves us with too many cockerels.  Everyone wants pullets from autosexing breeds. It is in our farms best interest to no longer offer the chicks. You will have to purchase the eggs instead.
2.9
I just received my eggs in the mail. What do I do?
Take the eggs out of the foam shipper gently. Be careful as to not break them while removing them. Put the eggs in a carton pointy side down  and let rest for 24 hours, room temperature. Do not turn them. Candle the eggs carefully with freshly washed hands without scent or lotion. If the air cells are detached, you can still incubate them, however after your 24 hour resting period, place in the incubator with the turner off. Leave the turner off for 24-36 hours. This may help to re-attached the air cells. 







 

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